It’s important to have proper nail preparation, this includes etching, dust removal, and use of Base Gel sparingly.  For more guidance, visit our Nail Prep Tutorial.

This could be linked to one of two things: Cleansing of nails and/or lamp issues. Ensure nails are cleansed correctly with Nail Prep.  For more guidance, visit our application tutorial. Ensure your bulbs are consistently changed every six months and that your lamp supports our product.

This occurs when gel is not applied correctly on the sidewall and stress areas.  For more guidance visit our application tutorial.

This occurs when the gel has been overworked.  Our gel is self-leveling and requires minimal work to achieve desired outcomes. It is recommended that colored gels are stirred weekly to eliminate bubbles. For more guidance visit our application tutorial.

Viscosity of the gel will change in warmer temperatures; store gels in a cool and dark area.  It is not recommended that you leave the gels exposed to light or sun for long periods of time.

Viscosity of the gel will change in cold temperatures.  Warm gel by holding between your hands or legs for 30-60 seconds.

This occurs when uncured gel touches another surface.  If pitting happens, wipe with Nail Prep, buff slightly and reapply layer.  For more guidance visit our application tutorial.

Pigments in color gels are heavier than the gel, so it is recommended to stir the colored gels with an orangewood stick to distribute the color more evenly.

This occurs when brushes are not correctly wiped and stored, we recommend using a lint free paper towel.  Unfortunately, there is not a solution to fixing the brushes once they have hardened. Avoid areas with direct sunlight or UV exposure, ALWAYS store brushes in a drawer or dark container.